Frequently Asked Questions

 

Service Questions

What is a Family Health Team?
A Family Health Team is an approach to primary health care that brings together different health care providers to co-ordinate the highest possible quality of care for you – the patient. Designed to give doctors support from other complementary professionals, most Family Health Teams will consist of doctors, nurses, nurse practitioners and other health care professionals who work collaboratively, each utilizing their experience and skills so that you receive the very best care, when you need it, as close as possible.
Is Carefirst Family Health Team a walk in clinic?
No, the Carefirst Family Health Team is not a walk-in clinic. It operates a regular doctor’s clinic, which means to see one of our doctors, you must be registered as a patient and book an appointment in advance.
What is the advantage of a Family Health Team?
The Family Health Team is able to provide primary care with not only a general practitioner, but by bringing together a dedicated team of specialists and other health professionals in order to best serve your needs. With several practitioners in one convenient location, you, as a patient, will not have to worry about external referrals and transfers.
What is the Carefirst Family Health Team’s Clinic Hours?
Our clinic opens from 9am to 8pm from Monday to Thursday, 9am to 6pm on Friday, and 9am to 2pm on Saturday. Please check with the medical secretary for your family doctor’s clinic hours.
Can I receive medical advice after the Carefirst Family Health Team’s Clinic Hours?
During the clinic’s closure hours, if you have a medical emergency, please go to the nearest hospital’s emergency department or dial 911 for assistance. If it is a non-medical emergency, you can call the telephone help advisory service (THAS) at 1-866-553-7205 for consultation.
What are the languages spoken by the Carefirst Family Health Team physicians?
Our physicians speak English, Cantonese, Mandarin and Tamil.

Eligibility Questions

Do I need to possess an Ontario Health Insurance Plan (OHIP) card in order to receive service from the Carefirst Family Health Team?
Patients with an OHIP card are welcome to enroll with one of our physicians, subject to their availability. We strongly advise prospective new patients to make an advance booking before coming to our clinic. New patients without a booking will be seen only if the physician is available at the time of the visits.
Patients without an OHIP card (non-OHIP service)
Patients without an OHIP card but are in dire need of medical care can make an appointment with one of our physicians, subject to their availability. A non-OHIP service fee will apply.
What about healthcare for refugees?
Refugees’ health care needs may be covered by the Interim Federal Health Program (IFHP). Please call in advance of your visit and specify your status. Please bring your identity document when you come.
What services are not covered by OHIP?
OHIP covers a wide range of health services. A brief description of insured services is available from http://www.health.gov.on.ca/en/public/programs/ohip/ohipfaq_mn.aspx OHIP does not cover:
  • treatment that is medically unnecessary
  • health services that are rendered at a facility that is not a licensed hospital or licensed health facility
  • treatment that is generally accepted by the medical profession in Ontario, as being experimental, or for research or for part of a study
  • treatment rendered for an illness, disease condition or injury that arose inside Canada
  • ambulance services or transportation costs
  • other services specifically set out in the regulations as uninsured or otherwise not listed as insured.
Examples of uninsured services are sick notes, massage letters, physiotherapist notes, travel immunization, copy and transfer of medical records. We charge patients a fee for providing uninsured services.
X