AODA

Accessibility for Ontarians with Disabilities Act (AODA)

 

Carefirst Seniors & Community Services Association is committed to providing a barrier-free environment for all stakeholders including our clients, staff, students, and volunteers, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.

 

Carefirst Seniors & Community Services Association understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

 

Providing an accessible and barrier-free environment is a shared effort, and as an organization, Carefirst Seniors & Community Services Association is committed to working with the necessary parties to make accessibility for all a reality.

 

Carefirst welcomes feedback regarding the programs and services we provide. Members of the public may provide feedback in the manner deemed most convenient to them, including in person, by telephone, in writing, by email, or other electronic format. A Customer Service Feedback Form is obtainable by clicking here or upon request, Carefirst will work with you to provide an accessible method to collect and respond to feedback.

 

For more detailed information on our Customer Service Accessibility Policy, feedback process and public information, please contact:

 

Edith Lam, Director of Development and Communication
Carefirst Seniors & Community Services Association
300 Silver Star Blvd.
Scarborough, Ontario M1V 0G2
Tel: (416) 647 6007
Email: edith.lam@carefirstontario.ca

 

Multi-Year Accessibility Plan
Carefirst Multi-Year Accessibility Plan outlines the organization’s strategy to remove and prevent barriers to accessibility and meet its requirements under AODA. Please click here for more detailed information.

 

AODA Emergency Response Plan
Carefirst Seniors & Community Services Association is dedicated to ensuring the Health and Safety of all of our employees, volunteers, students, clients, and visitors. We will provide our Emergency Response Plan and Fire Safety Plan in a format that takes into consideration individual needs.

 

If the information provided to you is unclear or in a format that prevents you from fully knowing and understanding our process, please contact the Facility Manager as soon as possible:

 

Eugene Man, Facility Manager
Carefirst Seniors & Community Services Association
300 Silver Star Blvd.
Scarborough, Ontario M1V 0G2
Tel: (416) 847 6009
Email: eugene.man@carefirstontario.ca

 

Carefirst Seniors & Community Services Association will work with the individual, as soon as practicable, to identify solutions and options that take into consideration their needs. Alternative options include but are not limited to:

  • Enlarged text
  • Communication support either in person or over the phone
  • Documents provided via email

If requested, and upon approval by the individual, the individual Emergency Response and Fire Safety Plan shall be shared with the person designated to provide assistance to the individual.

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