Mission & Vision

Our Mission

Our mission is to ensure that seniors and others in need of services, living in Toronto and surrounding areas, enjoy a high quality of life in their communities. We strive to maximize their well-being through a range of social, health care, and supportive services planned and delivered through an integrated model of care. We will ensure that a comprehensive range of services are delivered by an effective team of professionals and volunteers on a holistic basis.


We achieve our mission by:

  • Delivering client-centred services that reflect an integrated model of care
  • Providing top quality & culturally relevant social, health care, & support services to our clients
  • Ensuring a professional and caring attitude in all our client relationships
  • Achieving optimal wellness levels in our clients by encouraging them to participate as actively as possible in their communities
  • Promoting in the broader community an awareness of our clients’ needs for social, health care & support services
  • Advocating to government, voluntary and private sectors on issues relating to policies and programs that affect our clients

Vision & Values

Carefirst will be a leader in providing comprehensive, responsive and client-focused programs to seniors and others in need of services in the Greater Toronto and surrounding areas.

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Client-and-Family-Centred Service
Respect client and family’s right to co-design and participate in discussion making about service utilization, their health and wellness.

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Quality and Safe Services
Provide and promote excellence in service through its quality standards safe and best practices.

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Responsiveness to Diverse Community Needs
Respect diversity within the community through the provision of culturally and linguistically sensitive services.

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Respect for Staff
Value the contribution of all employees by making every effort to meet their professional needs.

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Integrated Care Approach
Consider the needs and well-being of clients, families and caregivers by using an inclusive, holistic service approach.

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Professional Care
Provide services in a professional manner, ensuring that programs are delivered by qualified and competent staff.