• 2020’s



    • Partnered with several community hospitals (Scarborough Health Network, North York General Hospital and Markham Stouffville Hospital) and York Region Public Health for delivery of both stationary (at Carefirst One-Stop Multi-Services Centre) and pop- up vaccination clinics in Scarborough, North York and Markham with Carefirst’s medical health unit (MHU).
    • Awarded new service contract of Integrated Dialysis Care (IDC) from the Unity Health Network (St. Michael’s Hospital, St. Joseph Health Centre, and Providence Health Centre).
    • Soft launch of Carefirst Campus of Care Capital Project.


    • Surfing the waves of the COVID-19 pandemic: Wave 1: Provided Community Emergency Program for the vulnerable individuals;
    • Waves 2, 3: Appointed by Central Ontario Health as lead agency to work with 24 local service providers for “High Priority Communities Program” (HPCP) for south east Markham (a hot zone hardest-hit by COVID-19).
    • Approved by Ministry of Long-Term Care to develop Carefirst Campus of Care with a 120-bed long-term care home, a medical centre, a social community hub and a gymnasium in Richmond Hill.
  • 2010’s



    The Connecting Care Act, 2019 lays out the foundation to transform and strengthen the public health care system, e.g. through the establishment of Ontario Health Teams (OHTs). Carefirst became core members in several OHTs: Eastern York Region North Durham OHT, North York Toronto Health Partners, Scarborough OHT, and West York Region OHT in 2020


    • Partnered with Alzheimer Society of Durham Region and Seniors Care Network to set up a Memory Clinic in Carefirst One-Stop Multi-Service Centre.
    • Partnership with Ontario Shores to develop a psychotherapy clinic in Carefirst One-Stop Multi-Service Centre.


    • Achieved Accreditation Exemplary Standard from Accreditation Canada
    • Pioneered the development of a Medical Health Unit (MHU)
    • Partnered with Scarborough Health Network on the new Integrated Care for assisted Peritoneal Dialysis Patients at home


    • Received Health and Wellness Award from 2016 European Healthcare Design Congress for the innovative architectural design of Carefirst One-Stop Multi-Services Centre.
    • 2016 Minister’s Medal Honouring Excellence in Health Quality & Safety Program –Honour Roll
    • Ontario Community Support Association OCSA – Commitment to Leadership Award – Helen Leung


    Completed construction of capital project and operating from Carefirst One-Stop Multi-Services Centre.


    Opened another Adult Day Program in Scarborough, a total of 3 Adult Day Program Centres (2 in Scarborough and 1 in Richmond Hill).


    Received approval of $12 million loan from Infrastructure Ontario for construction of the Carefirst One-Stop Multi-Services Centre. Held Ground Breaking Ceremony for the building of the Centre for tomorrow.


    Study Tour to On Lok Lifeways, San Francisco, U.S. and adoption of the On Lok PACE Model of Care at Carefirst.


    Received $500,000 from the Ontario Trillium Foundation – Community Capital Fund towards the building of the One Stop Access Multi-Services Center in Scarborough.


    Approved license by the Ministry of Training, Colleges and Universities for the operation of the Carefirst Vocational Training Centre.
  • 2000’s



    Won 2009 Health Innovation Finalist Award from the Ministry of Long-Term Care for the innovative project: Chronic Kidney Disease Early Identification and Outreach Program, jointly launched with the Scarborough Regional Renal Dialysis Program.


    Funded by the Ministry of Health and Long-Term Care for the operation of Carefirst Family Health Team (Richmond Hill site) and opened the Carefirst York Region Specialist Consultation Service Centre in Richmond Hill.


    Launched the Stanford Model Chronic Disease Self-Management Program.


    Extended services to Mississauga and was approved as a member agency of United Way of Peel Region.


    Achieved the first 3-year accreditation for 2004-2007 by the Canadian Council on Health Services Accreditation (presently known as Accreditation Canada). Launched the only Chinese Elder Abuse Helpline in Toronto.


    Extended services to Mississauga and was approved as a member agency of United Way of Peel Region.


    Collaborated with the Scarborough Hospital’s Regional Dialysis Center to pioneer the Peritoneal Dialysis Social Day Centre for the chronic renal patients at Carefirst.


    Launched an agency renaming campaign and adopted a new agency name as Carefirst Seniors & Community Services Association.
  • 1990’s



    Opened the York Region Community Service Center and Adult Day Care Centre in Richmond Hill; approved as a member agency of United Way of York Region.


    Opened the second Supportive Housing Service in Tam O’Shanter Seniors’ Apartments and started an Adult Day Service in Scarborough.


    Started the first Supporting Housing Services in the Alexandra Park Seniors’ Apartments at 91 Augusta Ave. in Toronto.


    Renames as the Chinese Seniors Support Services Association to reflect the expanding service scope and geographic coverage.
  • 1970’s and 1980’s



    Opened the Scarborough Branch Office to serve the City of Scarborough.


    Approved as a member of the United Way of Greater Toronto (presently known as United Way of Toronto); adopted the new agency name Toronto Chinese Seniors Home Support Services Association.


    Incorporated as a non-profit charitable organization.


    Changed to Chinese Seniors Home Support Services Association, services grew from single meals-on-wheels service to a range of home support services.


    Started Chinese meals-on-wheels service in Chinatown, Toronto with a $1,000 operating budget. In 1978 we founded the Chinese Meals-on-Wheels and Mutual Aid Association.