Advocate for and engage clients, care partners and grassroots communities as agents of change as well as service beneficiaries.

Strengthen human resources.

(a) Be the employer of choice for meaningful work.

(b) Build leadership capacity and succession planning.

Strengthen strategic partnerships.

Ensure financial sustainability.

Expand awareness and knowledge of Carefirst and its impact.

Modernize technology and innovate to remove physical and social barriers to access.